Receptionist (part-time) – Roosendaelhof

Job description

Managing all tasks to ensure the day-to-day activities of our business run efficiently and flawlessly.

Welcoming guests upon their arrival and showing them around the hotel and the region
Handling the check-in and check-out of guests in a professional manner
Registering reservations and updating the occupation of rooms
Managing the administrative formalities related to the stay
Taking the appropriate action in the event of a dispute with a guest (complaint follow-up)
Checking invoices, means of payment and receiving payments, cashier and debtor management
Giving operational instructions to the departments involved (restaurant, cleaning service, room service)
Reporting to the manager and colleagues on the situation during the shift and when handing over the service
Taking care of correspondence, sending documentation, distributing mail, and passing on messages

Closing the cash register and checking open invoices
Prepare invoices for accommodation expenses, check means of payment, and receive payments
Welcoming clients upon their arrival
Handling the administrative formalities related to their stay
Informing the client about the organisation’s services and booking procedure
Registering activity follow-up data (reservations, cancellations, sales, etc.)
Preparing daily statistical reports (occupancy rate, average price, etc.)
Monitoring customer accounts administratively (reminders, checking deferred payments, etc.)
Coordinate the organisation of seminars, conferences… in the company
Registering reservations and updating the occupancy of rooms, flats, bungalows… updating
Taking the appropriate action in a dispute with a customer (commercial attitude, etc.)
Answering customers’ questions during their stay